How to contact our support team

If you can't find the information you need to solve your problem on the website then you can contact our support team for help.

Support Cases

The most efficient way to get the assistance you need is to submit a support case so that we can make sure your request is given to the people who have the answers you are looking for.

What is a support case?
A support case allows you to directly correspond with a Sahara representative via email. Once you have submitted your case, an email will be sent to you from CleverSupport containing a link to your ticket and when a CleverSupport representative responds to your ticket you will receive the reply via email. You can then reply directly to the email or follow the link in the email to view your open ticket and reply via this website.

How to get the most out of your support case

When you submit a new case, there are a few things you can do to ensure we can help you as promptly as possible...

• Supply as much information as possible, including product name, and where appropriate, serial numbers.
• Only submit one case per issue - if another issue arises whilst you are replying to a case, submit another case about this issue rather than appending it to an existing case.
• Include screen shots of your problem.

Do I need a Sahara account to get help from the support team?

You do not have to have an account with us to request support, but if you do, you can track all of your cases together on this website.