Impact Plus Series

Frequently Asked Questions


General

When using Extended Desktop with Windows, there will be a configuration which needs to take place.

For context, the touch will immediately work with duplicate desktop mode, as the screen has been assigned to touch the primary desktop (usually set to the PC/Laptop). When selecting the extended desktop mode, Windows creates a secondary desktop, which the touch will sometimes be assigned to if the system is smart enough.

If not, usually the touch is set to the primary desktop still, which is shown on the PC. When you touch the Clevertouch to manipulate the secondary desktop, it will then manipulate the primary. Obviously, this isn't the desired outcome.

To resolve this issue, you will need to go into the Control Panel using the steps below:

  1. Open "Control Panel"*

  2. In the search bar, search for "Tablet PC Settings" and open the first option shown

  3. Press "Setup" - this will allow you to configure the touch to work with the secondary desktop.

*For Windows 10 PCs running later builds, Control Panel will be removed from the start menu - to work around this, you can search for "Control Panel" in the start menu by typing it out.

Usually, after this you will need to calibrate the screen's touch points which can be completed using the following instructions:

  1. Open "Control Panel"

  2. In the search bar, search for "Tablet PC Settings"

  3. Now press "Calibrate" on the "Tablet PC Settings" window

Go through the process of calibration. If that does not resolve the issue, please follow the below:

  1. Press "Reset" on the "Tablet PC Settings" Window

Then go through the calibration again.

If you have followed the steps above and there is still an issue present, please log a case with our support team.

Hardware

Check there is power to the screen. Check the power switch is in the on position. If the LED is red, use the remote control power button to turn on the screen. Check the source equipment, such as a laptop is outputting a picture signal correctly. Check the video cable connection between screen and PC. Check the video cable is inserted in the correct socket. Try a different video cable. Try a different PC. Bypass any wall plate connections for testing.

"Freeze" is the blue button on the remote control. When using this feature it is important to just give the button a quick tap. It toggles between on and off and a slow press of the button can often make the feature switch on and then off again. A quick tap works best.

To clean the Clevertouch anti-glare glass please use a Isopropyl based spray and spray it onto a microfibre towel not directly onto the glass, this will ensure that liquid does not enter the hardware that may cause a hardware failure, see the cleaning guide that it is located in the download to the right for more information.

For the bezel please use a computer foam cleaner, again please spray this onto a micro-fibre towel not directly onto the display.


Drivers & Downloads


  1. 802.1x testing document for the Clevertouch (Android 7+)

    802.1x testing document.pdf

  2. Network requirements document (for Pro), useful for IT administrators

    Clevertouch Pro Network Requirements Sept 20191.pdf

  3. Network requirements document, useful for IT administrators

    Clevertouch Network Requirements Sept 2019.pdf

  4. Enable gesture control for Apple macOS & OS X

    UPDD_V1476_Area1.zip

  5. Guide on best practice for cleaning Clevertouch Anti-glare glass

    Clevertouch screen cleaning method.pdf