UX Pro Series

Frequently Asked Questions


General

When using Extended Desktop with Windows, there will be a configuration which needs to take place.

For context, the touch will immediately work with duplicate desktop mode, as the screen has been assigned to touch the primary desktop (usually set to the PC/Laptop). When selecting the extended desktop mode, Windows creates a secondary desktop, which the touch will sometimes be assigned to if the system is smart enough.

If not, usually the touch is set to the primary desktop still, which is shown on the PC. When you touch the Clevertouch to manipulate the secondary desktop, it will then manipulate the primary. Obviously, this isn't the desired outcome.

To resolve this issue, you will need to go into the Control Panel using the steps below:

  1. Open "Control Panel"*

  2. In the search bar, search for "Tablet PC Settings" and open the first option shown

  3. Press "Setup" - this will allow you to configure the touch to work with the secondary desktop.

*For Windows 10 PCs running later builds, Control Panel will be removed from the start menu - to work around this, you can search for "Control Panel" in the start menu by typing it out.

Usually, after this you will need to calibrate the screen's touch points which can be completed using the following instructions:

  1. Open "Control Panel"

  2. In the search bar, search for "Tablet PC Settings"

  3. Now press "Calibrate" on the "Tablet PC Settings" window

Go through the process of calibration. If that does not resolve the issue, please follow the below:

  1. Press "Reset" on the "Tablet PC Settings" Window

Then go through the calibration again.

If you have followed the steps above and there is still an issue present, please log a case with our support team.

  • Check USB cable is fitted correctly (at both ends).
  • Check USB cable length is not over 5m.
  • Bypass any USB wall plates connections for testing.
  • Try a different USB lead.
  • Ensure there is power to the screen and a picture is showing.
  • Try a different PC. Check the IR frame is clean.
  • Check nothing is blocking the IR frame.
  • Ensure screen is not in direct sunlight.

If you are still experiencing touch issues, please raise a case here.

Hardware

Check there is power to the screen. Check the power switch is in the on position. If the LED is red, use the remote control power button to turn on the screen. Check the source equipment, such as a laptop is outputting a picture signal correctly. Check the video cable connection between screen and PC. Check the video cable is inserted in the correct socket. Try a different video cable. Try a different PC. Bypass any wall plate connections for testing.

"Freeze" is the blue button on the remote control. When using this feature it is important to just give the button a quick tap. It toggles between on and off and a slow press of the button can often make the feature switch on and then off again. A quick tap works best.

To clean the Clevertouch anti-glare glass please use a Isopropyl based spray and spray it onto a microfibre towel not directly onto the glass, this will ensure that liquid does not enter the hardware that may cause a hardware failure, see the cleaning guide that it is located in the download to the right for more information.

For the bezel please use a computer foam cleaner, again please spray this onto a micro-fibre towel not directly onto the display.

To see our more detailed guide of this, please click here to view.

Software

Windows has changed the way it displays its on-screen keyboard.

To enable on the on-screen keyboard, first connect your computer laptop to your screen via USB-C or HDMI/USB-B.

Once your Clevertouch is connected via the above methods the you will need to navigate to Settings > Devices > Typing and then toggle on the “Show the touch keyboard when not in Tablet mode and there’s no keyboard attached” to enable the on-screen keyboard.

Windows on-screen keyboard using the Clevershare Software

The on-screen keyboard does not pop up while mirroring using Clevershare. The keyboard can be summoned by pressing the keyboard symbol on the bottom left-hand corner of the display.

Windows on-screen keyboard using the Clevershare 3rd Generation Dongle

When using a Clevershare 3rd Generation Dongle. The on-screen keyboard will work the same way as if the computer or laptop is connected via USB-C or HDMI/USB-B.

With Monterey OS 12 the on-screen keyboard please use the following steps

On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.

Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.

To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.

Fade panel after inactivity

After the specified period of inactivity, fade the keyboard by the specified percentage (at a lower percentage the keyboard is more visible, while at a higher percentage it’s less visible; at 100% it’s hidden). To make the keyboard fully visible again, move the pointer over the faded keyboard or, if it’s hidden, move the pointer.

This option is useful when you don’t need the keyboard for a while, such as when watching a movie, or when you want to see the part of the desktop that’s under the keyboard.

You do not need to be connected via USB-C or HDMI/USB-B to do the above steps.

Mac on-screen keyboard (macOS Monterey 12) while using Clevershare Software

With Monterey OS 12 the on-screen keyboard please use the following steps On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.

Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.

To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.

Mac on-screen keyboard (macOS Monterey 12) while using Clevershare 3rd Generation Dongle

With Monterey OS 12 the on-screen keyboard please use the following steps

On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.

Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.

To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.

Fade panel after inactivity

After the specified period of inactivity, fade the keyboard by the specified percentage (at a lower percentage the keyboard is more visible, while at a higher percentage it’s less visible; at 100% it’s hidden). To make the keyboard fully visible again, move the pointer over the faded keyboard or, if it’s hidden, move the pointer.

This option is useful when you don’t need the keyboard for a while, such as when watching a movie, or when you want to see the part of the desktop that’s under the keyboard.


Drivers & Downloads


  1. Network requirements document, useful for IT administrators

    Clevertouch Network Requirements Sept 2021.pdf

  2. 802.1x testing document for the Clevertouch (Android 7+)

    802.1x testing document.pdf

  3. Enable gesture control for Apple macOS & OS X

    UPDD_V1476_Area1.zip

  4. Guide on best practice for cleaning Clevertouch Anti-glare glass

    Clevertouch screen cleaning method.pdf